The Journey Reliability Chapter provides a forum for government and industry to discuss the requirements of the transport system and the impacts of reform in Australia.
The Chapter focuses on network efficiency, productivity, maintenance and funding. Longer term goals (3-5 years) have been defined for each of the Chapter’s key themes as follows:
- Customer-focus – to understand, predict and influence the behaviours that drive customer travel choices
- Safety – provide best practice guidance on eliminating injury and trauma across the whole of the customer journey
- Efficiency, productivity and resiliency – to develop best practice guidelines on implementing an efficient and productive network
- Managing the asset – to develop best practice guidelines on how to optimise the management of infrastructure assets to meet customer needs.
Building the case for customers report
Australia's transport agencies are thinking beyond their assets and transforming into customer service organisations. A better understanding of usage patterns and customer preferences has been driving this change - and with it, a very different network experience. This 'new journey' is documented in a compelling report from RA's Journey Reliability Chapter: Building the case for customers.