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Customer Experience

CE leadership


Sergio Cinerari
Chief Operating Officer 

Downer Australian Operations

Deputy Chair

Chris Jackson
General Manager - Customer Experience





Our focus

The Customer Experience policy stream provides a forum for government and industry to discuss the requirements of the transport system and the impacts of reform in Australia.

It broadly focuses on network efficiency, productivity, maintenance and funding.  Specific goals are to:

  • promote the need for investment in the renewal and expansion of mass public transport systems,
  • promote the importance and value of roads within an integrated transport system, and
  • research and promote customised transport solutions for passenger and freight users in the context of disruptive technologies’ opportunities and impacts, including digitalization, economic incentives, multimodal infrastructure, inclusion and ‘active mobility’.


Download presentations and reports from our recent workshops and events.